Refund policy
At L.A.Herbals, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.
Conditions for Refund
- If you're not satisfied with your purchase, you can request a refund within 30 days of receiving your order.
- The product must be returned in its original packaging, unused, and in the same condition that you received it.
- Products that are used excessively or beyond normal use are not eligible for a refund.
How to Initiate a Refund
To initiate a refund, please send an email to [insert contact email] with your order number and reason for return. Our customer service team will review your request and provide instructions on how to return the product.
Refund Process
Once we receive your returned item, it will be inspected to ensure it meets the conditions of our refund policy. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
In the unlikely event that you receive a damaged or defective item, we're happy to exchange it for a new one. Please email us at jas@laherbaloils.com to initiate an exchange.
Contact Us
If you have any questions about our refund policy, please contact us at jas@laherbaloils.com
We appreciate your understanding and look forward to serving your herbal oil needs!